What This FAQ Section Covers for You
Think of this page as the place to start before you reach out to support. We've organized answers by the topics that come up most: how to verify your account identity, how PayPal and Venmo deposits clear, and when a Play+ prepaid card makes more sense than a direct bank transfer. If you're in Charlotte or Columbus and wondering whether your state
qualifies, that eligibility question is answered here too. Each answer is written to give you the actual step — not a pointer to somewhere else. Where a question doesn't have a clean single answer (like withdrawal timing, which varies by payment method and verification status), we say exactly that instead of making up a number. When a question falls outside what we
can answer here, our live chat path is the fastest next step.
- PayPal
- Venmo
- Play+
- Live Chat